Terms of Service - Poly Logistic and Trading
These Terms of Service govern the provision of international logistics services by Poly Logistic and Trading to its business clients.
Relationship with specific contracts: These Terms set out general conditions. Specific operating conditions are established in the written agreement for each transaction.
Nature and scope of services
The Company acts as a logistics coordinator. It does not act as the actual carrier or as a commercial party in the purchase or sale of goods.
- International Freight Forwarding: FCL, LCL, air freight, and special modalities
- Origin Logistics: coordination from supplier to export terminal
- Pre-Shipment Inspections: operational verification of goods in China
- Business Representation: Mandarin management with Chinese suppliers
Contracting conditions
- Service provision requires the Client's written acceptance of the issued proposal
- The Client is responsible for providing accurate information about the goods
- The Company may reject operations involving prohibited or restricted goods
Pricing, payment, and invoicing
Quoted prices are indicative and may vary due to:
- Changes in shipping line or airline rates (BAF, CAF, PSS, EBS, GRI)
- Exchange rate fluctuations
- Changes in port or customs fees
- Extraordinary market conditions
Transit times
Indicated times are estimates and do not constitute contractual commitments. They may be affected by port congestion, customs clearance, weather conditions, or governmental restrictions.
Liability and limitation
Liability for physical transportation rests with actual carriers. The Company assumes no liability for:
- Damage, loss, or destruction of goods during physical transportation
- Delays attributable to shipping lines, airlines, or transport agents
- Delays in import customs clearance
- Indirect damages, loss of profit, or business interruption
Important: distinction from actual carrier
Poly Logistic and Trading acts as a freight forwarder (transport organizer). Liability for loss, damage, or delay of goods during physical transportation lies with the actual carriers (shipping lines, airlines, ground transport companies) under their own terms and applicable international conventions (Rotterdam Rules, Montreal Convention, CMR).
Scope of inspections
Inspections are operational and logistical (visual verification). They do NOT constitute technical audits, laboratory tests, or quality certifications.
Prohibited goods
- Goods prohibited by Chinese export law
- Controlled substances without required regulatory documentation
- Goods that infringe intellectual property rights
- Goods subject to international sanctions or embargoes
Confidentiality
Both parties must keep exchanged commercial information confidential. This obligation applies during the contract term and for 2 years after termination.
Indemnification
The Client will indemnify Poly Logistic and Trading against claims arising from:
- Inaccuracies in information provided by the Client
- Non-compliance with customs or foreign trade regulations
- False statements regarding the nature of goods
- Instructions resulting in regulatory breaches
Force majeure
Neither party will be liable for non-performance caused by:
- Natural disasters: earthquakes, floods, fires
- Declared pandemics or public health emergencies
- Wars, armed conflicts, terrorist acts
- General strikes affecting transportation
- Government restrictions or port closures
Jurisdiction and dispute resolution
Disputes will preferably be resolved through direct good-faith negotiation within a maximum period of 30 days.
If not resolved amicably, parties may submit the dispute to the jurisdiction agreed in the specific contract or to international arbitration (ICC, CIETAC, HKIAC).
Changes
Poly Logistic and Trading may amend these Terms by publishing changes with at least 15 days' prior notice. Ongoing contracts are governed by the terms in force when they were executed.
Export controls and sanctions
The Client is responsible for verifying compliance with:
- U.S. OFAC (Office of Foreign Assets Control) sanctions
- EAR (Export Administration Regulations) and ITAR
- European Union control lists and autonomous sanctions
- China export control regulations
- Washington Convention (CITES) for protected species
Client responsibility
Poly Logistic and Trading may reject or suspend operations when there are reasonable indications that goods may be subject to restrictions. The Client will indemnify the Company against any sanctions, fines, or claims resulting from non-compliance with export control regulations.
For questions about these Terms of Service, please contact our team.
Contact Poly