Everything you need to know about international logistics from China.
38 questions answered in one place. Services, sectors, markets, importing, supplier verification, and everything that defines Poly Logistic and Trading's operation.
01 · General
Questions about Poly Logistic and Trading.
Answers to the most frequently asked questions about our operations, services, and working model from China.
What exactly does Poly Logistic and Trading do?
Where does Poly operate from? Only from Guangzhou?
What type of companies does Poly work with?
02 · Solutions
Solutions — overview
How the four operational pillars work, what can be contracted separately, and how incidents are managed.
What is international freight forwarding from China and how does it differ from conventional transport?
What does a pre-shipment inspection include and why do it in China?
Can they inspect goods in any province of China or only in Guangdong?
What is the difference between origin logistics and freight forwarding?
Is it necessary to contract all services or can they be contracted separately?
How does Poly manage incidents with suppliers in China?
03 · Business Representation
Business representation in China
What the representation service covers, how it differs from a buying agent, and what it includes at trade fairs.
What is the difference between a buying agent and Poly's business representation?
Does Poly act as the owner of the goods or as a commercial intermediary?
Can I contract the representation for a single order or does it require a long-term commitment?
What languages does Poly's team in China handle?
Can Poly represent me at the Canton Fair or other industrial trade fairs?
Does business representation include transport of the goods?
04 · Sectors
Sectors that import from China
Textiles and fashion, industrial, machinery, retail, construction, and private label — how Poly operates in each.
Textiles and Fashion
Can Poly coordinate orders from several textile manufacturers in China for the same collection?
What does the pre-shipment inspection for textiles and fashion consist of?
What happens if differences from the approved sample are detected during inspection?
Do they manage LCL maritime freight for orders that don't fill a full container?
Industrial Machinery
Can Poly manage the shipment of out-of-gauge machinery?
What exactly does the pre-shipment inspection for machinery verify?
Can they manage technical documentation for importing machinery in Mexico or Colombia?
What happens if a part or component is found missing when the equipment is received at destination?
Retail and Distribution
Can Poly verify the specific labeling required for Spain, Mexico, or Costa Rica?
What happens if the packing list doesn't match the goods at the consolidation point?
Can they manage orders from several Chinese suppliers consolidated into a single shipment?
Which destination ports do they usually work with for retail?
Industrial
Can they manage air freight for urgent orders of industrial components?
What documentation do they handle for importing industrial components?
Can they coordinate orders from several manufacturers in different areas of China?
Construction and Materials
Can the pre-shipment inspection detect shade differences between ceramic pieces from different production batches?
Can they directly supervise the container loading process for fragile materials?
Can they consolidate construction materials cargo in LCL if the volume doesn't justify a full container?
What documentation do they handle for construction materials?
Private Label
Can Poly actively supervise the production process under private label specifications?
Does the pre-shipment inspection verify labeling with the importer's brand and specific requirements?
How does Poly protect the confidentiality of proprietary molds and designs at the factory?
Does the representation service for private label also include freight forwarding?
05 · Markets
Destination markets
Spain, Mexico, Colombia, Costa Rica, El Salvador, and Venezuela — transit times, ports, pricing, and operations.
General
Does Poly Logistic operate only from Guangzhou or from any point in China?
Can I contract only the freight or must I contract the complete service package?
Do they work with importers of any size or only with large companies?
How quickly do I receive a freight quote for my destination?
What happens if a problem is detected with the goods during inspection in China?
How does Poly coordinate with the customs agent at destination?
Colombia
How long does maritime freight take from China to Buenaventura?
Can you coordinate the export documentation with DIAN requirements?
Do we work with Cartagena or Buenaventura as the destination port?
Can you manage LCL shipments for importers with small volumes?
Spain
How long does maritime transit take from China to Spanish ports?
Can you coordinate freight to any Spanish port or only Barcelona and Valencia?
What does the pre-shipment inspection include for goods destined for Spain?
Can Poly represent our company directly with Chinese manufacturers?
Mexico
How long does maritime transit take from China to Manzanillo?
Do you operate to Veracruz in addition to Pacific ports?
Can you coordinate the inspection of industrial machinery before shipping?
Can Poly help select or validate a supplier in China?
Costa Rica
How long does maritime transit take from China to Puerto Limón?
Can you coordinate LCL orders for low-volume importers?
What documentation is required to import from China to Costa Rica?
Can you verify a Chinese supplier before placing the first order?
El Salvador
How long does maritime freight take from China to Acajutla?
Can you manage freight to El Salvador in LCL?
What documentation requirements are there for importing from China to El Salvador?
Can Poly represent us before a Chinese supplier we already work with?
Venezuela
How long does maritime freight take from China to La Guaira or Puerto Cabello?
Can you coordinate the export documentation with Venezuelan requirements?
Do you work with importers of construction materials?
Can you manage the inspection of goods before paying the supplier?
06 · Import from China
Importing from China — general questions
Transit times, documentation, supplier verification, and risks in the import process
How long does it take to import from China?
What documents are needed to import from China?
How to verify a supplier in China before the first order?
What risks exist when importing from China?
How to avoid quality issues with orders from China?
How to organize international transport from China?